Last Updated on January 12, 2020 by Mark P.
Disney+ is still in its opening week, but it has been plagued with problems small and large. The most recent one is pretty serious; it seems that thousands of accounts for the new streaming service have already been hacked. Some have even been found getting sold online, meaning it might be a good idea to change your password if you are a subscriber.
Several hacking sites and forums have been trawled by ZDNet, revealing that many Disney+ accounts are being sold, generally for around $10. You may be wondering how this could possibly be happening with account holders noticing, but it really isn’t that hard to slip under the radar: the service already allows account sharing, and the watch list isn’t exactly clear and intuitive, making it difficult to notice the presence of shows you don’t recall watching. For these reasons, it might not be as obvious as you think as to whether or not someone else is using your account.
Making the situation worse is the fact that, for some reason, Disney+ didn’t launch with two-factor authentication, which probably would have made account hacking a whole lot more difficult. It might be added in the future (it probably will be considering the current fiasco), but for now you’ll have to rely on the tried and true method of hacker countering; changing your password. You definitely want to pick something you’ve never used before, and probably want to make it complicated enough that you have to write it down to initially remember it.
You may also want to make sure you haven’t received any emails from Disney regarding password changes that you didn’t put in motion. You certainly don’t want someone else changing your password once they have access to your account, which would make it quite difficult for you to get back in. Any emails that give you a Disney+ Error 86 are also bad, since this means your account has been blocked due to suspicious activity, which could also be a sign of hacking. If worse comes to worst, you can always directly contact the Disney+ Help Team on Twitter.
Hopefully this is an issue that Disney will resolve soon enough, but for now you should be careful and play it safe, changing your current password to something a bit more complex and difficult for anyone to hack, even if you have to write that new password down to remember it.
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